CHRISTMAS AND NEW YEAR

How do I open a account?

Creating a account couldn’t be easier. All you have to do is click on the "My Account" button on the top left of your screen and fill in our application form. Our Sales Team will then be in contact to discuss your account.

How do I see prices?

To be able to see prices of our products you need to be a registered customer.

How do I see my account information and change my personal details?

Once you have signed in, to view your account information simply click on "My Account" button on the top left-hand side of your screen which will open up your account screen, followed by clicking on the "Update Your Details" button. From here you will be able to change your personal details.

How do I edit or add new addresses?

Once you have signed in, to view your addresses, simply click on your the "My Account" button on the top left-hand side of your screen which will open up your account screen followed by clicking on the "Manage Your Delivery Addresses" button. From here you will be able to edit your current addresses by clicking on the "edit" or add a new address by clicking on the "Add Address" button.

How do I view my order history and get a copy of my invoice?

Once you have signed in, to view your order history and past invoices, simply click on "My Account" on the top left-hand side of your screen which will open up your account screen followed by clicking on the "View Your Order History". From there you are able to see all your past and current orders, and their current status, you are also able to get a copy of your invoice, the details of your order and also reorder that order.

What is my PO number?

If you require a PO number: for orders made through this site we will use your order reference for the PO number.

How do I view my Wishlist?

There are two ways to be able to see the items which are on your Wishlist. Note that you will have to be signed in to view this. 1. Once you have signed in, to view your addresses, simply click on your "My Account" on the top left-hand side of your screen which will open up your account screen, followed by clicking on the "my Wishlist" button. This will allow you to see the items saved to your list. 2. On top of each page when you have logged in you will be able to see the Wishlist icon. By clicking on this it will allow you to see the items saved to your list.

How do you ship my orders?

There are two ways in which orders can be shipped: either by arranging the pickup of your order through your own courier (and obtain your package details for your courier by calling our customer service team - -makes no sense!), by using the Contact Us section of our website. The second option is that we provide you with the delivery service : to view estimated prices for your region please click on the “Shipping & Returns” link at the bottom of this page The second option is that we provide you with the delivery service, to view estimated prices for your region please click on the “Shipping & Returns” link at the bottom of this page

What if I am missing an item that I have ordered?

If you discover that you are missing items from your order you can resolve this by getting in contact with our customer service team, by calling us on +1 630 859 3536, or by using the contact us section on our website.

Can I amend my order?

Providing that we have not packed and taken payment for your order we will do our best to amend your order if requested. To find out if this is possible, then the best course of action is to give our customer service team a call on +1 630 859 3536.

What do I do if I receive a faulty item in my order?

In the unfortunate event that you receive a faulty or damaged item in your order, please contact our Customer Service Team, either by telephone on +1 630 859 3536, or by using the Contact Us section of this site. Once you have contacted us, we will open up a case and investigate the issue and find the correct call of action to resolve your issue.

What do I do if I have received an incorrect item?

In the unfortunate event that you receive an incorrect item in your order please contact our Customer Service Team, either by telephone on +1 630 859 3536, or by using the Contact Us section of this site. Once you have contacted us, we will open up a case and investigate the issue and find the correct call of action to resolve your issue.

What happens if there's been a delivery mishap to my order? (lost delivery)

In the unfortunate event that there has been a problem with your delivery, please contact our Customer Service Team, either by telephone on +1 630 859 3536, or by using the Contact Us section of this site. Once you have contacted us, we will investigate the issue and find the correct call of action to resolve your issue.

What are the payment methods available?

There are two methods of payments that we accept: 1. Bank transfer - this information will be given to you on the confirmation of your order. 2. Taking payment over the phone - one of our Customer Service Team will be in contact with you to take payment.

What is our cookie Policy?

Last Updated: December 2018 Knightsbridge PME LTD ("we" or "us" or "our") may use cookies, web beacons and tracking pixels, and other tracking technologies when you visit our website www.pmecake.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”) to help customize the Site and your experience. We reserve the right to make changes to this Cookie Policy at any time and for any reason. We will alert you about any changes by updating the “Last Update” date of this Cookie Policy. Any changes or modifications will be effective immediately upon posting the updated Cookie Policy on the Site, and you waive the right to receive specific notice of each such changes or modification. You are encouraged to periodically review this cookie policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Cookie Policy by your continued use of the Site after the date such revised Cookie Policy is posted. If you would like a copy of our cookie policy you can do this by either, calling +1 630 859 3536, or by using the contact us section of this site, or by using our chat service from any page of this site.

What is our GDPR?

The General Data Protection Regulation (GDPR) is a legal framework that sets guidelines for the collection and processing of personal information of individuals within the European Union (EU). ... GDPR came into effect across the EU on May 25, 2018. This information that we hold for you is visible from your account page, you reserve the right to have information removed to do this by either, calling +1 630 859 3536, by using the contact us section of this site, or by using our chat service from any page of this site.